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HP, Your system has detected a configuration error. Please report this error to customer care(Code Purple)

February 12, 2012

So this is what we call a tattoo issue. To fix this you can try this.

1. If you have windows xp you can try this. Rename the file run.py to run.p_

The file is located at c:\hp\bin\configcheck\run.py

2. If you have windows vista or 7 you can try this.

2.1 Bring up command line when the error comes up by pressing shift and F10

2.2 Type edit c:\hp\bin\checkdmi\checkdmi.cmd

2.3 Scroll down to where the lines do not start with REM

2.4 Add this “goto cleanup” <no quotes

2.5 save and exit

2.6 Shutdown the computer by typing “shutdown -t 0 -s” <no quotes

 

Good luck, let me know if you need any help.

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7 Comments
  1. lau permalink

    thank you. It worked with my xp!

  2. Kevin permalink

    ‘edit’ is not recognized as an internal or external command, operable program or batch file. When I tried writing the c:\ etc, I get “CheckDMI [Version 2.00.01] (C) Copyright 2007 Hewlett-Packard …Company, L.P. plus a blank dialogue box that only has a single “OK” button.Click ok turns off computer. Unable to ever type the ‘goto’ part of the instructions.

    • When u get to the error window open up command prompt and put the edit and the file path on one line. This should bring it up. Are you running windows 7 or vista?

      • Candace permalink

        ‘edit’ is not recognized as an internal or external command, operable program or batch file. When I tried writing the c:\ etc, I get “CheckDMI [Version 2.00.01] (C) Copyright 2007 Hewlett-Packard …Company, L.P. plus a blank dialogue box that only has a single “OK” button.Click ok turns off computer. Unable to ever type the ‘goto’ part of the instructions. How do u open command prompt. I have windows vista

      • try using start instead of edit

      • Ok. so a work around here is to do this:

        Perform the first step with getting command prompt window up.

        Type notepad.exe

        Then click file, open and then paste
        c:\hp\bin\checkdmi\checkdmi.cmd
        into the blank box. This will open the file (its hidden so you cant browse to it)

        Follow the steps the rest of the way as far as adding goto cleanup after the REM lines

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